• In the case of requesting a refund, please send an e-mail or call our Vadodara office
• In the case of having medicine being sent or collected from our center, there will not be any possibility to get refund as our medicines and consultation are individual specific.
• The refund will be made available from our Vadodara clinic. The time taken to get refund may be dependent on the factors such as the credit card company, bank or other institutes, over which we may have no control.
• If the above institutes levy extra charges for refund, the refund amount may vary accordingly.
• Refund may be made in Indian Rupees depending on the regulations.
• Refund request is applicable if made within 5 days of placing fresh treatment or within 10 days of the beginning of the remaining applicable treatment period before the medicines are dispatched.
• Jatan Homeopathy reserves rights to modify the refund policy at its discretion, without notice.
• Please note that Jatan Homeopathy is not liable to give any refund to those patients who do not revert back to us by sending a reply to the questionnaire, within one month of signing up for the treatment. Those patients who do not reply to the questionnaire even after reminders twice (by e-mail as well as by post), will not be liable for any refund nor any medication if they do not respond within one year from the date of sign-up or within 1 months of the dispatch of the last batch of medicine.
• Patients choosing the wrong treatment plan in terms of location, will have to produce the valid proof of residence, failing which a refund will be given after deducting an amount equivalent to 50% of the plan charges . The refund will be given in Indian Rupees by a cheque. Use of our services amounts to agreeing to the refund policy.
• In case you have questions or queries, please feel free to talk to our support team.
Patients requesting a refund during the course of treatment, (Applicable to patients residing in India.)
In the case of a refund request any time during the course of treatment, following deductions will be applicable w.e.f:
• Consultation and Case Cancellation charges: Rs. 1000/-
• Rs. 500/- will be charged per week of the medicines dispensed or until the date of refund request.
• There is no refund on the dispensed medicines, or medicines not used by the patients, as medicines are not usable by us in any way.
• The refund request will be valid only if made before the end of the treatment plan opted by the patient, which may be for 4, 8, 12, 24 and 36 months.
• No refund will be available if the patient approaches us after the end of the course of treatment.
• If the patient claims to recover within a period shorter than the treatment plan opted for, there will be no refund available, as the treatment plan indicates charges of the treatment up to the specified period.
• How to request a refund: Patient is requested to produce a receipt of fees. No refund will be available without a valid receipt.
• The refund may be given only by cheque in favour of the patient (or guardian) who have made the payment. No refund will be made by cash.
• In the case of unavailability of the accountant outside of office hours, the refund cheque will be sent by post to address within India.
• Instruction about this Refund Policy has been displayed on the notice board.
• Starting of treatment confirms that the patient has agreed to this Refund Policy.
• Please note that Life Force is not liable to give any refund to those patients who do not revert back to us by sending a reply to the questionnaire, within one year of signing up for the treatment. Those patients who do not reply to the questionnaire even after reminders twice (by e-mail as well as by post), will not be liable for any refund nor any medication if they do not respond within one year from the date of sign-up or within 8 months of the dispatch of the last batch of medicine, in the case of those who have chosen for 8 or 12 months plan.
• Refund policy is subject to change without prior notice.